ProCare support lets you focus on your business instead of computer problems!

ProCare Network productivity support from S4 is the pro-active support solution designed to help you get your return on technology investment and keep you focused on running your business.

Pro-actively managing your technology is the key to keeping it working smoothly. And pro-activity is the defining benefit of the S4 ProCare+ plan. Here’s how:

On scheduled visits ranging from monthly to quarterly. Our expert spends quality time with your network and people to accomplish the following:

On scheduled visits ranging from monthly to quarterly. Our expert spends quality time with your network and people to accomplish the following:

• Load newest firewall updates and operating system drivers, patches and upgrades to guard against intrusions and network issues.
• Verify your virus protection software is on the latest release and has the most current virus signature files.
• Verify that your backup systems are configured correctly and are working to protect you.
• Help your people with the many “Why can’t I…?” and “How can I…?” productivity issues.
• Monitor and report on your network capacity and usage trends to help you plan your technology needs before they become imperative.
• Work with vendors on break-fix issues and disaster recovery continuity.
• Maintain your system inventory so you know exactly all the devices and software on your network and their serial/IP/license numbers. Keep vendor support contracts up to date. A one-time S4 System Audit may be required.
• Maintain your system security as a backup system administrator so you know your system is protected. You will have security continuity if you lose your in-house administrator.
• Maintain network credentials and passwords.
• Consult and advise you on the use of technology to help your business.
• Verify software licensing against application usage. Plan for future growth.
• Review system logs and error reports from your network software.

As a ProCare plan member, you also get these money-saving benefits:
• Savings on service calls with a 15% reduction in hourly rates for all additional service hours.
• Additional savings from a one-hour minimum charge for additional service calls instead of the standard two-hour minimum.

Call your S4 account executive today to get started as a ProCare+ member. ProCare+ is priced to be affordable to companies of all sizes.